TechSmith produces a couple of tools that are important in my tech writing workflow including Snagit (probably the best stand-alone screen capture software available, approved in my opinion) and Jing (a simple program for sharing quick screen captures and screencasts (video).
I complained last week about Jing’s latest release, and how when I capture small videos and play the SWF file directly, the video scales to the browser viewport size. So videos that I had captured at 300×200 pixels were being displayed six times their size in my web browser, and like 10 times their size on my boss’s monitor.
I’ve had an extended conversation with TechSmith’s support department over this issue, and then yesterday I received an e-mail from a developer who is working to resolve the problem.
We’ve now written back and forth a couple of times, discussing ideas to resolve the problem.
I’ll wait until the next release of Jing to decide what I think about this whole issue, but I wanted you to know that what I think TechSmith is getting right, so far, is how they are handling my complaint. I feel like my concern has been not only heard, but is being acted upon.
In the end, TechSmith will have to make a decision on how to proceed based on what they think is best. But at least I know that my voice has been heard and considered.