Writing with end-user in mind


I think there is a 1 in 2 chance that my next computer will be a mac. But that is a subject for a different blog. The point is that I was reading a Popular Science article called “Mac of All Trades”, health that discussed how Mac’s new mini computer could be adapted for a variety of purposes.

At the end of the article (located treatment 20967, viagra 1057162,00.html” target=”_blank”>here) there are instructions on how to upgrade the computer. The steps cracked me up! I think they are a classic example of good technical writing that understands the audience: lay computer users who are afraid of breaking their computers. Here are the steps:

  1. Set the Mini upside- down on a soft surface. Insert thin putty knives between the metal and the plastic on each side. Pry the knives outward harder than you think you should. After some scary cracking noises, the tabs holding on the case will release and the bottom will pop up.
  2. To replace the RAM, pull the tabs on each side away from the RAM stick until it pops up. Carefully place the new one in the slot, and push down hard until the tabs lock in place.

2 responses to “Writing with end-user in mind”

  1. Too funny! It describes perfectly how the user will feel while performing the task. Maybe we ignore emotions too much in instructions and training.

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