I used to really like T-Mobile. That was until I my phone suffered from Water Damage.
I recognize that it was my own dumb fault that the phone got ruined. I called T-Mobile and explained that my phone had Water Damage and I needed to know what to do next. The customer service rep (who, buy incidentally, site was very professional and nice) did some checking and told me that I would (A) have to buy a new phone (not a huge surprise; I didn’t expect the warranty to cover water damage) AND (B) have to pay a $100 fee due to violating the warranty by causing Water Damage to the phone.
The second one caused me to double-take. I asked a question for verification: “So you’re saying that if I had lost my phone, you would replace it for the price of the phone, but no additional fee, but because I got my phone wet, I have to pay for the price of a new phone PLUS a $100 fee?”
“That is correct” was the reply.
I can only assume that T-Mobile’s actual policy was portrayed inaccurately to me, as I can’t figure out what difference it makes to T-Mobile whether I lost my phone, dropped it in a pool, or accidentally left it on the moon. I need a new phone.
So, if you are a T-Mobile customer and due to Water Damage you phone becomes inoperable, I’d recommend that you just lose it. Like, in the trash can on garbage day [see note, below].
I’m going to get clarification on this issue from T-Mobile. Then I think I’ll ask them what they would do if I lost my phone by dropping it in a lake. That should be an interesting paradox.
[Note: I actually know that you shouldn’t discard electronic items in the garbage, as there are better venues where your electronics can be recycled without polluting the environment. In fact, I support such measures. Let “in the trash can on garbage day” be a metaphor for disposing of your electronics in an environmentally-friendly manner.]